Assistance for women

You are not alone

For domestic violence assistance (all languages), please call: 016

112: This is the emergency number in Spain. All languages. You can call this number from anywhere in Spain and you will be connected to the police or the fire department.

016: This is the national telephone hotline for victims of domestic violence in Spain. It is available 24 hours per day, 7 days per week. In Spanish, English, French, Arabic and Chinese. You can also call this number for advice if you know someone who may need help.

If you are in immediate danger, just go, the police will help you. Call 112 or 016 or go to any police station or to Social Services in your local town hall/Ayuntamiento. Take your ID document if you can.

Tips for staying safe if you are experiencing domestic violence:

• Trust your gut instinct. If you feel unsafe, get out of the situation.

• Don’t be afraid to ask for help. There are people who care about you and want to help.

• Document the abuse. This could include keeping a journal of incidents, taking photos of injuries or saving text messages or emails from the abuser.

• Create a safety plan. This should include a list of people you can call for help, places you can go to stay safe and how you will get out of the situation if you need to.

Centro Mujer - Women’s Centre

Tel: 900 580 888

Address (it is a secure office, you need an appointment to go there): Pl. Arxiduc Carles, 3, 03700 Dénia (Google map).

This service is available in centres throughout the Valencia Regional Community. The people who work here are specialists in all aspects of gender-based violence and can provide:

English interpreters available.

• Comprehensive support, 24 hours per day, to all women who are victims of physical or psychological abuse, sexual assault, sexual abuse or sexual harassment.

• Free telephone and in-person support around the clock, every day of the year, on social, psychological and legal matters. These services are delivered by qualified and specialised

professionals.

• Comprehensive and ongoing support for women who are victims of gender-based violence through individual or group therapy, as well as telephone assistance.

• Information and guidance for women on their rights and access to public and private resources in areas such as social services, employment, education, culture and healthcare.

It is open to all women, regardless of their age, origin or socioeconomic status.

Where to go in the Marina Alta

You can report domestic violence to the police by telephone or in person at any Guardia Civil or Policia Local station in Spain or to Social Services in your local town hall (Ayuntamiento), where you will find professionals trained on matters of domestic violence.

When you report domestic violence, it is important to provide as much information as possible, such as the name of the abuser, the date and time of the incident and any injuries you may have sustained. You should also tell the police if you are in immediate danger.

The police will take your report and investigate the matter. If they believe that there is evidence of domestic violence, they will take action, such as arresting the abuser or issuing a restraining order.

If you are experiencing gender-based violence in Spain, there are many resources available to help you.

Please don’t hesitate to reach out for help.

Social services at your local town hall

Make an appointment to see a social worker at your local town hall. They can help you with information and assistance to help you and your children to move forward in your life.

You can go to the Local Police, Guardia Civil or Social Services at your local town hall (ayuntamiento).

To find their address and phone number, type in Google maps: ‘Policia Local’ or ‘Guardia Civil’ or ‘Servicios Sociales’ + ‘Town name.’

The police or social services will most likely refer you to the Denia Women’s Centre, where specialist legal and psychological assistance can be provided.

There are also a number of non-profit organisations that can help, such as the Red Cross, Guardian Angels, and many others.

We are in the process of providing further resources, please email us in the mean time if you need help looking for information.